Where is the company located?
Our office location: Gateway Business Centre, 210 Church Road, London, England, E10 7JQ . Feel free to visit our office anytime.
I made a Bitcoin withdrawal, it was processed instantly, but the transaction hash in blockchain doesn't exist! I'm seeing the message: "Transaction not found". Why?
That is blockchain issue, which is normal and happens sometimes. Just wait few hours and it will appear in your wallet.
I made a withdrawal, it was processed instantly, but it still doesn't appear in my wallet. Why?
Because you must always wait until 3 confirmations before it appears in your wallet, and it only depends on the speed of the Bitcoin network. These links are very useful for you: https://www.blockchain.com/btc/tx and https://www.blockchain.com/btc/unconfirmed-transactions.
I made a withdrawal, but it was not processed instantly. Why?
That's because you forgot to fill in your Bitcoin address. Click on "Edit Account" button in your account menu and fill in your wallet information, where you would like to receive withdrawals. You must do it, because without this information your withdrawal won't be processed.
I made a deposit from my cryptocurrency wallet, but it still isn't credited to my TRENDMINER.CC! account. Why?
Because you must always wait until 3 confirmations before it's credited to your TRENDMINER.CC! account, and it only depends on the speed of the Bitcoin network. These links are very useful for you: https://www.blockchain.com/btc/tx and https://www.blockchain.com/btc/unconfirmed-transactions.
What is the maximum deposit amount that I can make in TRENDMINER.CC!?
TRENDMINER.CC - a prominent representative of the international financial market, trading and mining of cryptocurrencies, a hardware developer and offers safe investments in this area.
What is TRENDMINER.CC!, and what are the activities of the company?
TRENDMINER.CC! is a prominent representative of the international financial market, cryptocurrency trading and mining, it is a developer of hardware and offers safe investments in this area.
Is TRENDMINER.CC! a registered and legal company?
Yes, TRENDMINER.CC! is registered in the United Kingdom as "TRENDMINER.CC! Limited" with a registration number of #12919416.
Can I lose money by investing here?
No, you can't lose money. We make every effort to ensure the safety of your assets. Also we have a reserve fund, that ensures the safety of your deposits.
How can I make a deposit?
In the "Make Deposit" section of your account, select the necessary investment plan, enter the amount, select the payment source (send the amount from your wallet or invest from your account balance) and click on Spend button.
How do I know the current BitCoin exchange rate?
We have a fixed rate of 1 BTC - $ 10 000
I made a mistake during the registration and entered an incorrect email. How to fix it?
You cannot. You can not change your username or email. The only solution is to re-register your account.
How fast will my deposit be credited into my account?
Your deposit will be added after 3 confirmations of Bitcoin network. This process takes from 1 to 24 hours. If you still don't know what Bitcoin confirmations are visit this site and read information here: http://bitcoinsimplified.org/learn-more/confirmations
What if after 6 confirmations my active deposit equals 0?
Address the technical support service via the feedback form in the "Support" section or via [email protected] and send the following data: 1) your login, 2) the exact amount of the deposit in Bitcoin, and 3) the address, to which the payment was sent.
How many deposits can I have simultaneously?
You can have many deposits, we do not limit their number. Each of your deposits has unique conditions, proper time of profit accrual and profit margins.
When will the first profit be generated?
Profit is generated every hour.
Do you make payments on weekends?
Yes, profits are also accrued on Saturdays and Sundays.
Is there a possibility of automatic reinvestment of profits (compounding)?
No, compounding is not provided. You have to reinvest manually from account balance.
Can I make a deposit directly from my balance or shall I first withdraw the funds?
Our system allows you to accumulate funds on the balance of your account, which you can use as a source for the creation of a new deposit.
How can I withdraw funds?
Login to your account using your username and password and click on "Withdraw Funds" section.
What is the minimum amount I can withdraw?
Minimum withdrawal amount is 0.0003 BTC.
After I make a withdrawal request, when will the funds be available on my BitCoin wallet?
The system works in an automatic mode, which means that you get paid immediately after creating your query.
What is the referral commission?
TRENDMINER.CC! offers 2 levels of referral commissions - 5% commission for every deposit that your direct referral makes from his wallet, 2nd level commission is 1%.
Do I have to have my own deposit in order to receive referral commissions?
No, it is not necessary to have your own active deposit.
I can't enter my account! What to do?
Check the login data: your username and password. If you are sure you enter correct data, but it is not possible to access the account, use the password reset function, which is located below the login form. Click on forgot password link, type your username or e-mail and you'll receive a confirmation code to your email for resetting your password.
How can I change my password?
You can change your password directly from your members area by editing it in your personal profile.
How can I add my Bitcoin address to my account?
You can always add/edit your Bitcoin address in "Edit Account" section. To do this, you will need to get an email with a confirmation code. Please note that the email may appear in the spam folder.
I don't receive emails from the company! Why?
Check the spam folder in your mailbox. If the problem is not solved, contact your email provider. We strongly recommend that you use the service @gmail.com to work with the website.
How can I check my account balances?
You can access the account information 24 hours, seven days a week over the Internet.
May I open several accounts in your program?
No, one person can own and manage one account.
Can my relatives register from my IP address?
Yes, sure.
I made a request to withdraw profit, but it is pending! What to do?
The most likely cause of the payment delay is invalid payment address in your "Edit Account" section, or its absence, check it out first.
How can I cancel a payment?
You can do it yourself in the Withdrawals History section by clicking [cancel].
My withdrawal request is processed, but the amount did not get in my wallet. Why?
All cryptocurrency transactions are processed after 3 network confirmations. Just wait, it shouldn't take more than 24 hours maximum.
How can I contact you in case of problems on the website?
You can contact us around the clock via the support form or email [email protected]!. We will promptly respond to any problems.
Do you charge any fees to withdraw funds?
No, our clients do not have to bear any fees while withdrawing their funds.
What do I need to do to earn referral commissions?
You just need to register and use your referral link to attract new investors.